The Update: Digital Communication Vault

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Make sure your client communication is more streamlined, thorough, and professional with these 3 must-have digital products: How to Navigate Tough Conversations, 20 Common Bridal FAQ’s for your website, and 10 Booking Process Email Templates.

Tough Conversations—

In this digital download you’ll find scripts for 12 uncomfortable client convo’s all bridal beauty artists face along with 2 core communication principles that are a must to craft the ideal responses for any situation. Whether you need to smooth things over or breakup with a client altogether, you won’t have to agonize over how to say what you want with these easy to copy scripts. This digital guide will give you cut and paste responses so that you can navigate those not so fun situations and maintain your boundaries as a business owner while keeping your clients happy.

Contents:

• The 3 point response communication method and how to use it

• How to position yourself as the hero when solving your clients problems

• 12 scripts you can copy-paste for the following scenarios:

1. Reduced headcount

2. She disliked her trial run

3. Booking a trial run with an uncontracted bride

4. Saying no to a trial with an uncontracted bride

5. Extreme timeline changes that require additional fees etc

6. Cancelling a contract for personal reasons

7. Cancelling a contract due to family planning

8. Your bride cancels her contract

9.-12. Four common scenarios when breaking up with a bride

**THIS IS NOT A PHYSICAL PRODUCT. THIS IS A DIGITAL PRODUCT YOU WILL INSTANTLY DOWNLOAD TO YOUR DEVICE OR COMPUTER. NOTHING WILL BE SHIPPED TO YOU. THE GUIDE IS IMMEDIATELY ACCESSIBLE UPON PURCHASE AND IS NONREFUNDABLE.

FAQ’s for Your Website—

Find yourself answering the same questions over and over again? Use these quick plug and play questions and answers to add to your site or service menu to save yourself time during the booking process and better prepare your client for their experience with you!

Questions and their answers include:

•what products do you use?

•can you use my makeup?

•do you work on my skin tone?

•how many looks can I try at my trial?

•what should I bring to my trial run?

•can my mom book a trial?

•how should I show up for my hair appointment, should I show up with dirty hair?

•how does photo ready makeup differ from regular makeup?

•how can I prep my skin for the wedding?

•can someone book just eyes?

•what forms of payment do you accept?

•how should I show up for my makeup appointment?

•should I get hair extensions?

•what is airbrush makeup, is it better?

•do you offer false lashes, do I need to bring my own?

•how far in advance do you book?

•what are the next steps in booking?

•what if my headcount changes?

•how long does each service take?

•do you travel?

Bridal Beauty Booking Emails—

To get you from initial inquiry, to preview appointment, to final confirmation, and more!

Contents:

1. Reply to initial inquiry

2. Follow up after inquiry

3. Unavailable

4. Books currently closed

5. Trial run appointment scheduling

6. Trial run confirmation and prep email

7. Preview follow up

8. Touching base

9. Final confirmation and prep

10. Post wedding thank you